Structured problem solving using lean principles

What? A full day work session for a group to identify, understand, and come up with proposed solutions to a vexing problem.

When? Whenever there is a problem that affects the quality of work or the experience of people (either those doing the work or those served by it).

Who? The people who are doing the work closest to the problem.

How? Using an A3 8-step problem solving approach that takes the group through:

• clarifying the problem,
• developing a rich understanding of why & how the problem occurs, and
• devising countermeasures that can be tried out & adopted across the organization if successful.

Why? An improvement event will help your team find creative, targeted ways to address a problem in the work.